![]() |
| From the official forums |
Last week CCP Games published an EVE Evolved dev blog about a new addition to an old friend: Aura. Aura is a toned-down AI (according to the lore) voiced by the entertainer and poetry translator Excena Foer. To players, Aura is the first (somewhat) friendly voice heard when a player first starts playing the game. Our friendly AI received an upgrade in 2016 with the introduction of the Inception new player experience. Aura became more than just a tool tip narrator, the AI persona was given "a powerful triple guidance system of voice, text and highlighting" to help players begin the game. And now, nine years later, CCP is experimenting with putting a low-level AI into Aura.
But why introduce the world to the idea of putting AI into EVE? Large segments of the gaming public don't like the idea of AI slop in their video games. Why not just give it a different description? Here's the description given in the dev blog.
Why Aura Guidance?
EVE already has strong guides, tutorials, and documentation. They are accurate, valuable, and not going anywhere. However, every time a new player alt-tabs to read a guide, there’s a real chance they won’t come back.
We want to keep players in the game. When a question gets answered within the client with links to ships and items, players see things they did not know existed. A new player asking about mining might discover a ship they want to fly right away.
If an answer mentions the fitting window, clicking it highlights it in the client. Rather than just explaining in text, Aura Guidance can guide you through the UI directly. That inspires curiosity, which is a hook, and it only works if the answer shows up where they are already playing.
EVE knowledge is situational. Understanding depends on where you are, what you are flying, and the current situation. Every additional login makes a player more likely to discover the wonders of EVE. We want to help people get to that point.
Let's be honest. For those who don't hate AI's, turning Aura into an actual, if limited, AI is pretty cool. Back when EVE was in development one of the most iconic artificial intelligences, Cortana, was released with Halo back in 2001. Going back in history, Cortana, like Aura, was created to guide players through the game.
[Bungie’s lead writer Joseph] Staten also said that originally, Cortana was originally due to be just a simple guide in helping get Chief from A to B among some things. But as it turned out later on, Cortana would show a more human side to Chief.
“We needed a character who could consistently guide the player through the game, and an onboard A.I. was something that could always credibly accompany the player (i.e., another soldier might get lost, wounded etc),” Staten said.
“Over time, Cortana became a fully realized character—a friend and companion to the Chief, not to mention the only person to poke revealing holes in his tough-guy exterior.
Cortana, though, was a character in the story. I personally think CCP Games enhancing Aura's ability to serve as a player‑support AI designed to answer questions, reduce friction, and help new players navigate EVE’s complexity 25 years later would make Aura more amazing that the AI's actual capabilities.
One of the big problems with Large Language Models is many companies use rather suspect ways of getting the information to train their AIs. According to the EVE devs the LLM used by Aura uses information retrieved from Rookie Help chat. The way the AI works also hopefully will minimize the occurrence of hallucinations.
When a player asks a question through Aura Guidance, we embed their question and match it against this bank. We find the questions closest to player questions with existing answers, from real players and ISD volunteers. Those Q&A pairs are pulled, and a response is synthesized from the retrieved content, enriched with the player’s current context: their location, ship, recent deaths, whether they are docked, and so on.
The player’s actual question is never sent to a language model in its raw form. This is deliberate. It does not stop players from trying to break the system with toxic inputs or prompt injection, but it does make those attempts a lot less effective. We look up similar questions instead and build from those answers.
When the system cannot find a confident match, it does not answer. It redirects players to Rookie Help. This is a feature, and it happens often.
I will say I do like the prior experience of the team working on Aura's AI.
The team’s roots are in healthcare AI, with experience diagnosing diseases from biometric data. Getting those answers wrong has life-altering consequences.
That mindset carries over into this work: be careful, be honest about what you don’t know, and don’t guess.
The damage that a hallucination can do is immense, which is one reason I'm a bit wary of the concept. But the restrictions on the advice coming from Aura Guidance does ease my mind a bit.
Let’s be clear about some things that Aura Guidance intentionally does NOT do: it does not give fleet advice, market strategies, or detailed fitting optimization. It does not help you win fights or earn ISK faster. It does not replace the depth of knowledge you get from experienced players, mentors, or specialized communities. Those limitations are by design.
And another statement about the output from Aura I liked.
All responses are built from the vetted Q&A bank. No open-ended generation. No detailed tactical advice. No guaranteed outcomes that could mislead players. And if the system detects questions about exploits or hacks, it doesn’t even attempt to answer.
One final concern I'll address in this post involves the environmental impact of the system.
A Note on Environmental Impact
We take the environmental cost of running AI systems seriously. Our architecture is designed to minimize it from the ground up.
Aura Guidance is retrieval-first. There is no open-ended generation, no reasoning chains, or self-reflection loops. Each question gets a single, short answer. We only run small language model variants, and we evaluate new models with energy cost as a factor.
To put the footprint into perspective, even under generous assumptions where every active player sends a question every day, Aura Guidance's annual energy usage would be comparable to running a single small European household for a year. That is a rounding error next to the energy consumed by the game servers themselves.
Aura Guidance is currently undergoing A/B testing on new accounts on Tranquility. The determination if the program sticks around is the success of keeping new accounts playing. If the system fails, CCP goes on and tries something else. But for the cool factor I hope the testing succeeds.



















