I transcribed the relevant part of the podcast and embedded the podcast below. The video should open at the correct place.
Apothne: To what extent were you guys warning CCP that this was about to happen? That a lot of players were about to become very restless. To what extent the feedback you’ve been giving them Now that this has bubbled over into what some people are calling the new Summer of Rage, kind of what have you been doing to kind of help the PR, to help assuage players and calm them down, or is it, “CCP, you’re fucking up, please deal with this shit.”? Aryth, I know you wanted to talk about this.
Aryth: So, this is going to be a long one, so give me a second. First of all, this has been kind of simmering below the surface I think, even at the CSM level, for six months or so now. There’s some particular devs, I think, that are less responsive than others. Like they have some predetermined actions that they are going to take, that they believe the game works right, and they’re going to do it that way. So there’s been this undercurrent for awhile.
But right when this first kicked off, we kind of saw it at the CSM. Jin’taan had been providing documents for, you know, months. So this wasn’t like it came out of left field for the CSM. We saw this. We’re experiencing this. I tried to warn Andie a couple of different times, like sending her private messages which I had never done in the full year I was on the CSM, I’d never did it.
Apothne: To be clear, that’s CCP Seagull.
Aryth: Yeah, that’s Seagull. So it’s like, break glass only in case of emergency, right? And, it was just ignored, like she wasn’t there. So I basically was like, well, I told them there would be drama. And to some extent, I had the capability to make that a self-fulfilling prophecy. So I contacted the writers at INN and said, okay, let’s start running negative articles and go ahead and start doing the negative Reddit threads, right? And then, you start that off -- and then CCP follows on with 3 or 4 really dumb actions after that -- and there you go.
The whole CSM was warning them the entire time. Since it’s happened, we’ve been working with them the entire time on how to do the PR messaging, how to make this better, and I think they’ve been very responsive. I want to give CCP full credit for that.
They have been listening. I think they are taking corrective action. I don’t think this is going to be an issue as much as it was. Will they follow through with the summer break and how disruptive that can be? That remains to be seen.
Apothne: So you are saying there was a powder keg that was already built, but you, personally, through your control over the Imperium -- well not your control but your influence in the Imperium is a better way to put it -- is you’ve tried to be the spark for this powder keg to get things going, to really push the issue forward to be more in the forefront of players’ minds?
Aryth: Yeah. Like you can see when the time’s right and you just spark -- don’t get me wrong, there’s a lot of luck involved from other event’s occurring I could never have foreseen. Like, how could I know that Quant was going to make a post like that? Holy shit! But yeah, at some point you have to light the fires and gather the pitchforks and just hand them out and sell them. Right? And go, guys, go up to the point where it hurts EVE. Don’t hurt EVE, but let’s make EVE better, and sometimes you have to kind of elicit that response from the developers. Like, “Hey, this is collaborative, remember, remember, or have you forgotten?” And to use another analogy like I was trying to explain this one time when someone asked, “Why does this keep happening when CCP appears?” And they have a new crop of devs and sometimes the kid just needs to touch the stove, I guess.