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Tuesday, May 22, 2012

The Digital Dozen: 22 May 2012

The rankings of the top twelve MMORPGs as determined by the players of the Xfire community from play on Sunday, 20 May 2012.  For more details about the methodology, click here.  Historical data can be found here.


Rank Prev Week Game ScoreHours Played
11World of Warcraft 52.5 48,235
22Star Wars: The Old Republic10.910,051
33Tera7.46,813
44Aion6.25,735
55Eve Online4.33,977
68Lord of the Rings Online3.63,302
76Metin 23.22,976
87APB:Reloaded3.02,799
99Guild Wars2.62,433
1010Need For Speed World2.11,934
1112Star Trek Online2.11,930
1211Maple Story1.91,705
 
Total MMORPG hours played Sunday:127,605
 
Diablo 3:  To say that Diablo 3 had an impact on the gaming world last week is an understatement.  Not only did the number of hours the Xfire community played MMORPGs drop 16.8%, but the Xfire community played Diablo 3 over 40,000 hours more than it did all MMORPGs combined.  The big losers were Aion (-28%), World of Warcraft (-21.2%) and Star Wars: The Old Republic (-21.1%).

One Ring To Rule Them All:  Only one game in The Digital Dozen managed to buck the trend and actually see playtime rise.  Lord of the Rings Online, on the strength of the release of Update 7: Shades of the Past, last Monday, managed to pull of a 3.6% gain over the previous Sunday.  That gives hope for games like Eve Online, with Inferno launching today,  and SW:TOR with patch 1.3 due out in June/July, that Diablo 3 will not bury all games for months to come.

Monday, May 21, 2012

Running Around Before Inferno

Over the course of playing Eve, I've developed 3 criteria I look for in the ships I want to fly.

1.  Can it fit a Covert Ops Cloaking Device II?
2.  Can it use jump gates?
3.  Does it have duct tape holding it together?

If the ship meets 2 of the 3 criteria I would like to fly the ship.  Over the weekend I finished learning the the last skill needed to fly the Panther, the Minmatar Black Ops battleship that was the only remaining ship I couldn't fly that met all three criteria.

Of course just because I have the skills to fly ships doesn't mean I actually own the ships.  That requires money.  So I had to leave my Prowlers in station and fly something with a bit more cargo capacity to do some planetary interaction work. For Rosewalker the ship was a Mammoth.  I was in a hurry so I flew an unusual Mammoth.  The Mammoth was carrying a web, point and scram in the mids and a Damage Control I in the lows.  And no weapons.  If someone ganked me I would make a funny kill mail, but I was in a hurry and just wanted something that could carry a decent amount of product.

As fortune would have it, as I was fiddling around the last customs office I visited, a probe showed up 11 km away.  And sure enough, a Thrasher showed up shortly after.  I think he was a bit surprised that I actually was running my damage control unit.  My ship was lolfit, but I'm not stupid, especially with Hulkageddon still running.  So before the Thrasher pilot could do anything, I warped off to another planet.

Well, maybe I am stupid.  I remembered that I hadn't picked up any cargo from the customs office, so I warped back to a place where a nice Thrasher was sitting.  Now, I think I startled the Thrasher pilot.  I didn't notice him target me, but I did see him moving away from me.  So I quickly picked up my cargo and warped to the gate just in case he decided to change his mind and started blasting away.

On the way back to my home station, I saw a very unusual sight.  A Hyena.  That's right, one of those rare electronic attack frigates sitting at a gate.  I'm not sure exactly what was going on, but I turned on my trusty damage control unit to discourage people and went on my merry way.

When I had gathered everything from all my colonies, I put it in Wandering Rose's Mastodon and made the rounds to Rens and Hek to sell my products.  The Mastodon gives me a nice warm fuzzy feeling flying it for two reasons.  First, the built-in warp core stabilizers and added tank gives me a greater sense of security.  The second is that the ship is red in color.  How cool is that?

That sense of security came in handy when making the run between Rens and Hek.  When I jumped into Onga I saw the Incursion graphics indicating that the Sansha had invaded the Erada system.  I started to worry until I saw I was alone on the gate.  With all the problems I heard the incursion fleets had keeping the Sansha repressed I expected to take incoming fire but a closer look at the influence bar showed Sansha influence was at 0%.  The Mastodon is a good ship to take into that type of situation, but I think I need to work on getting a faster align time just in case I'm not so lucky next time.  The one thing I was proud of myself for was that I was able to evaluate the situation before my cloak dropped.  I'm getting better at this game.

The one thing I didn't do Sunday was finish fitting my Typhoon and Breacher.  I don't do a lot of security missions and when I do I usually use gunships like Maelstroms and Hurricanes.  But with the new missile launcher graphics coming out with Inferno I really want to take a couple of missile boats into missions and see them first hand.  One of the reasons I chose Minmatar is that they can do so many things.  Of course, that means spending a lot more time in training, but now all that training is going to pay off on something besides preparing to fly Caldari ships.


Friday, May 18, 2012

CCP Preparing For Eurogeddon

One of the beautiful things about Eve Online is the complexity of its virtual world.  New Eden is so complex that sometimes real world economic events intrude upon a place players go to escape their every day worries.  Take for example the recent decision to allow players in the U.K. to pay for their subscriptions in pounds instead of euros.  Starting on 1 May players living in the U.K. not only began paying for their game time in pounds but at a reduced rate as well.

Subscription prices converted to U.S. dollars

Why would CCP reduce the rate that much?  The price in euros does include a VAT.  Is the amount of the VAT so much lower in the U.K. than in the rest of the EU countries?  Looking at the amount collected by CCP for a month's subscription after removing the VAT was illuminating.

Some surprising numbers

The first is that right now the money collected by CCP after taxes are deducted for those living in the European Union is not that much higher than that collected from players paying with U.S. currency.  Right now the swing is plus or minus 4% of the U.S. amount.  That's right, CCP gets less money from those playing in Sweden and Denmark than it does from players in the U.S.

The second is really remarkable.  Even after the pricing change CCP collects more after taxes from U.K. players than from any other country.  How can this be?  The European Union has a regulation called low value consignment relief.  While for most of Europe the amount is 10, in the U.K. any import from a non-EU country like Iceland with a value of £15 or less is exempt from the normal 20% VAT that domestic companies must pay.

Having determined that CCP isn't that altruistic, I also believe that CCP looked at the financial situation in Europe and decided that the euro will collapse in the next year or two.  An Icelandic game developer/publisher like CCP is probably more sensitive to the possibility of currency collapses than other companies in the industry due to living through the Icelandic financial crisis of 2008, the effects of which are felt to this day.  Indeed, CCP was a lot closer to the collapse than most as its largest investor, Björgólfur Thor Björgólfsson, was a major player in the crisis as a major owner of Landsbanki and chairman of Straumur Investment bank.  Björgólfur went from Iceland's first dollar billionaire to being heavily in debt.  Recent stories about CCP going public and issuing an IPO could indicate Björgólfur is attempting to cash out his position in CCP

CCP would not be the only Icelanders looking to distance itself from the euro.  When I was in Reykjavik for Fanfest in March, I overheard some Canadian players joking how next year they may not have to exchange their Canadian dollars for ISK.  According to a Gallup poll, seven out of 10 Icelanders want to see ISK replaced with another currency.  The favorite replacement?  The Canadian dollar.  So while the official government position is to continue trying to become a member of the European Union, the majority of Icelanders apparently are looking toward the New World for a better economic future.  After all, the process to become an EU member could take another ten years and the euro may not last that long.

Turning back to our favorite group of Icelanders, how does giving U.K. players a seemingly sweet deal help hedge against the threats to the euro caused by events like the runs on banks in Greece and Spain?  Back in March CCP Diagras posted some subscription numbers by country in connection with the CSM 7 elections that indicated approximately 32% of accounts are from countries whose players pay using euros.  With the switch for U.K. players to pay in pounds, that number decreases down to 22%.  Five of the top six countries now do not pay using euros.  The lone holdout, Germany, will likely continue to do so until Germany pulls the plug on the whole euro experiment.  So CCP's holdings in the troubled currency potentially decreases by over 30%.

The acceptance of the pound as payment also serves as a backup plan for when the euro implodes.   CCP will already have the system in place to switch customers to a new European currency and will just need to adjust its systems to recognize that a player from a former Eurozone country should receive the option to pay in pounds instead of euros.  I'm assuming that CCP will not allow people from countries that leave the Eurozone to pay in euros as the company will not want the damaged currency on its books.  Also, the lower rate will allow players from countries with collapsing currencies a better opportunity to afford to pay the subscription.

One additional fact argues strongly that CCP is preparing for the collapse, or at least a severe weakening, of the euro vs the pound.  While U.K. law now sets the value of goods eligible for low value consignment relief at £15, the EU regulation states that goods imported from non-EU countries valued higher than 22 must be charged a VAT.  By lowering the cost of a month's subscription to £9.99, the pound can gain another 75% in value against the euro before the regulation no longer takes effect.  Of course, that is assuming by that time events get that bad that the U.K. cares to stay in the EU.

As always, the possibility exists that I'm wrong. Perhaps the low value consignment relief regulation doesn't apply to Eve in the U.K. and CCP is happy making 15% less than the make off of U.S. players.  Perhaps CCP is just having players pay in local currencies as a marketing move to attract more players.  And maybe CCP has conducted some market research telling them they can attact a lot more business by decreasing their prices.  But I'm an Eve player.  Looking for conspiracies is something CCP has taught us to do.




Thursday, May 17, 2012

The Decision To Syndicate

For the good old American lifestyle: For the money, for the glory, and for the fun... mostly for the money. 

- The Bandit
I had a pretty good response to yesterday's question asking whether I should take Riverini up on his offer to syndicate The Nosy Gamer on Eve News 24.  I'm currently having some work done on my teeth the last few days and I haven't been thinking too clearly so I appreciated the response confirming I hadn't completely lost my mind.  I've contacted Riverini accepting the offer and you may see one of my article gracing the front page of EN24 Soon™.

A couple of commenters asked why I wouldn't want to appear on Eve News 24.  A very good question that deserves an answer. 

Eve News 24's Reputation:  One of the basic truths of Eve News 24 is that it is a tabloid-style media outlet.  Since I sometimes criticize the mainstream gaming media for poor reporting, associating with EN24 could reduce my credibility in some eyes.  Then again, the National Enquirer was nominated for a Pulitzer Prize in 2010 for covering a story the mainstream media refused to pursue, so maybe I should join the 21st century.

Traffic:  When I first heard of EN24's syndication program last year I thought that people would just settle for reading the story on EN24 and not continue on to the blog.  When my article appeared at the top of the feed on the EN24 front page, the traffic noticably spiked.  I've also noticed a smaller jump in traffic when I've had posts linked to in articles that appeared on EN24.  So if I self-link appropriately in articles then I should not suffer traffic-wise.

In-game Consequences:  Eve is a game where all players are on a single shard.  And with PvP possible everyone outside a station, actions and words have consequences.  EN24 provides a bigger audience to get someone mad enough to want to do bad things in game.  But after further reflection, so what?  If I was really afraid of that, I wouldn't blog in the first place.

Selling out:  I've never blogged for pay before.  I've written intelligence reports when I was in the Army and technical instructions and training materials in my current job, but that was business.  Blogging is fun.  I was afraid of having to alter what I write, which in a lot of cases is about subjects not related to Eve.  But with the terms of the syndication I don't have to change what I write as long as I don't care about getting a lot of posts on EN24.  Besides, this is Eve.  Getting paid to do stuff you would do for free is a good thing.

I should add two additional factors that make having some posts syndicated onto Eve News 24.  The first is the challenge.  EN24 has a lot of content that is pretty similar from one post to the next.  Can I come up with some good quality articles on some of the odd-ball subjects I like that Riverini will want to publish?  The second are the trolls.  After a blogger reaches a certain level of popularity he will get trolls.  Some say that a blogger hasn't really made it until he gets his own personal troll.  But I'd rather get the trolls over on EN24 than on the blog.  Trolls are messy sometimes and I'm kind of lazy.  Of course, I have to have one here to prove I'm successful, but let most of them hang out on EN24 where they will get more exposure.

This is probably enough about me to last for a few months.  More interesting posts to begin again tomorrow.


Wednesday, May 16, 2012

Grabbing The Brass Ring?

When I created The Nosy Gamer three years ago I didn't really figure that what I had to say about MMORPGs would really interest anyone.  I put a free Sitemeter counter on the blog because that's what I did with my political and current events blog and I was curious if anyone would spend the time to read my ramblings.  I figured that if I stuck with blogging long enough that some of the facts I published might get referenced by some popular bloggers but that's about it

The Nosy Gamer is now more popular than my political blog ever was.  Since CCP Sreegs mentioned The Nosy Gamer in his Fanfest presentation and then mentioned the blog again in a forum thread in reply to people asking for good botter tears I've seen a sustained increase in traffic.  (Oh yeah, and The Mittani wrote a thing too.)  I'm now listed on the Eve Online Bloggers Portal and The Eve Blog Pack, although I'm sure that since this isn't strictly an Eve blog that I'll be delisted soon due to the TAGN rule, but it is the thought that counts.

While I'm enjoying my 15 minutes of fame, I still have a hard time taking the idea seriously.  Me?  But at least nobody would want to take a blog post of mine and publish it in full, right?  Wrong.  Riverini published my blog about CCP's claims about their anti-RMT activities.  I have to admit at first I was pretty impressed.  He even created a graphic and a real sweet introduction, calling The Nosy Gamer "an obligatory read for every serious Eve Online aficionado." 

But then I thought about it a little more.  I didn't submit the article to EN24 and no one contacted me about posting it.  Then I looked at the rates that EN24 pays its contributors.  75 million for a 300 word article is pretty sweet.  Then it hit me; Riverini was getting scammed.  I thought about keeping quiet and letting EN24 pay out to this mysterious scammer who assumed my identity.  I do have a twisted sense of humor and would have loved seeing just how long the scam would last.  As long as I did a lot of links back to myself in articles, based on the article on EN24 I would receive a lot of traffic.  But after seeing the part about the drawing for a Tech 3 cruiser, I decided to speak up.  After all, isk is one thing but losing out on a Loki would be something I couldn't take.

So I did a little searching around and emailed Riverini that I didn't authorize the posting of the story and if he would kindly remove the "Posted by Nosy Gamer" from the posting.  I also tried to get information out of him to do a "Eve News 24 scammed" story for today.  Turns out my story wasn't posted as part of a scam.  I was just confused with someone who had agreed to have his blog syndicated on EN24.  So Riverini unlisted the story.  It was an honest mistake.

But the story doesn't end there.  Riverini is still interested in syndicating the blog.  I have to think a little more about this and all the possible implications.  After all, this is Eve; every action has consequences.  And while I'm considering, I'll ask the obvious question to the readers: should I grab the brass ring and say yes?


Tuesday, May 15, 2012

The Digital Dozen: 15 May 2012

The rankings of the top twelve MMORPGs as determined by the players of the Xfire community from play on Sunday, 13 May 2012.  For more details about the methodology, click here.  Historical data can be found here.


Rank Prev Week Game ScoreHours Played
11World of Warcraft 53.8 61,225
22Star Wars: The Old Republic11.212,733
33Tera7.07,982
44Aion7.07,968
55Eve Online4.34,878
68Metin 23.13,553
79APB: Reloaded3.03,368
87Lord of the Rings Online2.83,186
96Guild Wars2.52,801
1010Need For Speed World1.92,105
11NRMaple Story1.82,014
1211Star Trek Online1.51,934
 
Total MMORPG hours played Sunday:153,446
 

The number of hours spent playing MMORPGs by the Xfire community decreased by 4.3% compared to the previous Sunday.  This difference is entirely accounted for in the decrease in hours played by the top for games in The Digital Dozen: World of Warcraft (-4.3%), Star Wars: The Old Republic (-18%), Tear (-11.7%) and Aion (-4.8%).  Maple Story vaulted back into the list with an impressive 29% gain in hours played powered by the celebrations surrounding the 7-year anniversary of the game.  Congratulations to Nexon.


The Shadow of Diablo 3:  With the launch of Diablo 3 today I expect to see a large decrease in the number of hours played in MMORPGs next week.  With the over 1 million people who signed up for the World of Warcraft annual pass who receive Diablo 3 for free, that is 10% of the WoW player base who have already indicated they will play Diablo 3.  Can we expect to see a 10% decrease in hours played in WoW next week?

The Hulkageddon Effect - Week 2:  I received a pleasant surprise when I downloaded the average daily numbers for Eve Online's Tranquility server from Eve Offline last night.  The numbers were up-to-date.  Up until now there had been a one-week lag before the numbers appeared. 


The start point for the comparison between the Xfire data and the actual average daily number of players online was 29 April.  6 May saw both the Xfire and actual numbers increase, although the Xfire numbers only increased 0.9% while the average number of players logged in increased by 2.6%.  This past weekend, the trends in the Xfire and Eve Offline numbers disagreed for the first time since 8 April when Xfire experienced a technical problem.  The Xfire numbers when up 3.2% while the average number of players online decreased by 3.1%.

What does that say about the Xfire community?  Are they a bunch of gankers participating in Hulkageddon V with reckless abandon?  That very well could be.  I'll be interested to see the numbers next week.

Monday, May 14, 2012

Evaluating CCP's Anti-RMT Claims

After the first wave of action we've improved our methods a bit. Because of our focus on this subject [illicit RMT sales] we've seen some anecdotal things around the internet that aren't exactly scientific but do point somewhat towards impact.
  • We've seen the cost of illegal isk go up
  • We've seen illegal isk sellers having supply problems
I began my descent into the seedy underbelly of Eve Online's botting and illicit RMT world after listening to CCP Sreegs declare a war against botting at Fanfest in 2011.  Up until now I've mainly concentrated on the War On Bots™ as botting tears are among the best tears found in Eve. But as I find greater links between botters and illicit RMT operations and CCP's Team Security's actions against illicit RMT operations and their customers are increasingly publicized, I've become more interested in the actions of the illicit RMT companies that encourage much of the botting in New Eden.

In his dev blog on 26 April, CCP Sreegs claimed that the cost of illicit isk has increased and that illegal isk sellers are having supply problems.  About 30 minutes of research showed that prices definitely rose. MMOBUX, a website that specializes in providing reviews and pricing information for illicit RMT sellers for MMORPGs, showed an approximately 20% price spike in the median price of isk occurred from the last week in April to the first week in May.  While MMOBUX's list of 25 companies did not include companies like Iskbank.com, it does provide the biggest single list of isk sellers I could find.

The second claim is a little iffy.  Yes, an illicit ISK seller, Gamebank, posted the following message which I received when clicking on the Eve Online link on the home page:
"In these days, ISK is in short supply, we wish your kindly understanding if you found we could not send ISK to you instantly.That is why the price of ISK also increased so much.We are always keep watching over the available ISK and preparing to send ISK to you after received your order.

"Thank you for your support all long time! -------July 16th, 2009"
So is this just a message that the company posted in the wake of Unholy Rage and just conveniently never took down to justify bad service?  Of is this a statement of the current condition and just the last line was a leftover from Unholy Rage?  Or both.  I'm not sure, but this is pretty dodgy even for an illicit ISK seller.  Also, I should add I only spent an hour or so searching the internet for this story so there may be other sites warning customers about possible delivery delays.  CCP spends a lot more time looking into these things than I do.

While I was surfing around I decided to do more than just find the nice graph posted above.  I actually looked to see for how much the illicit RMT sites were selling isk.  I figured that because of PLEX sales from CCP that there was a cap on how much the RMT sites could charge.  I was wrong. If I purchase PLEX two at a time from CCP, the cost of 1 billion isk if I sold the PLEX in Jita at Sunday's average sales price (485,998,880.84 isk) is $36.01.  I found several sites that were selling for much more.  The sites are:

Dgamesky: $37.00/billion
IGEVE: $38.50/billion
RPGUU:  $39.90/billion
Ruby Farn: $49.99/billion

MMOBUX also reported that Dgamesky was recently reported for fraud multiple times and should not be used.  So not only is CCP not the most expensive option for purchasing isk, they also have the benefit of being a source players don't have to worry about losing their money due to fraud.  They just have to worry if they carry their PLEX around in a Kestrel.

One thing I did find interesting is that IGE, long the leader in the illicit RMT trade, no longer sells isk.   In fact, IGE is down to only selling in-game currency in 7 games: World of Warcraft, Star Wars: The Old Republic, Rift, Final Fantasy XIV, Runscape, DC Online and Tera. While games like Aion, Everquest 2, Lineage 2 and Vanguard still had links informing customers those games were no longer supported, the link for Eve Online was already gone.  A little more digging found that IGE probably removed the notice about discontinuing isk sales on 3 May.  A call out for assistance on Twitter resulted in CCP Sreegs replying that the last cached page from which IGE actually sold isk was from January 2011 although he thought they were selling fairly recently.  An ad for a site that features small time isk sellers from 9 November 2011 states that it polled IGE among other illicit RMT sites when comparing isk prices.  So apparently either at the end of 2011 or beginning of 2012, IGE made the decision that it could not make a big enough profit in Eve Online selling isk and withdrew its efforts to concentrate on more profitable games like Star Wars: The Old Republic that came out at that time.

Having waded through just a little bit of the muck of the illicit RMT business I can see why game companies would like to shut the practice down.  I personally would not trust any of those sites with my money.  CCP's Team Security is off to a fine start in the most recent anti-RMT campaign.  But it is only a start and they need to live up to the Security presentation at Fanfest and continue to put the pressure on.  Perhaps with a lot of new games coming on-line this year CCP could convince people that selling in-game currency is a lot less of a hassle and more profitable in those games than in Eve Online.

Friday, May 11, 2012

Eve Radio's Revamp And The CCP Invasion

Over the past couple of years when I've traveled to Europe on business Eve Radio has served not only as a link to Eve Online but as my primary radio station.  I could wake up, turn on my computer and listen to some tunes and Eve talk while getting ready for work.  Of course, with only one channel plus the jukebox, I sometimes wound up listening to some music I don't really like. That changed a bit with the addition of the rewind feature last year, but I still like fresh shows.

On 30 April Eve Radio expanded to four separate channels: Prime, Talk, Rock and Dance.  The Prime channel will contain "the best of the best" and when the shows are live will have no competition from other DJs.  From Monday thru Friday, the Prime schedule features live shows from 19:00 - 22:00 GMT/Eve time with reruns of the previous day's Prime show from 3:00 - 6:00 and 13:00 - 16:00.  Saturdays feature two live slots from midnight - 3:00 and 18:00 - 21:00 with replays from 6:00 - 9:00 and 15:00 - 18:00.  The schedule currently is:

Monday - DJ Moz
Tuesday - Destiny
Wednesday - DJ Wiggles
Thursday - DJ Daddy
Friday - JusJ4ck
Saturday - DJ FunkyBacon and DJ Helix

I'm pretty excited about the Talk channel.  When Eve Radio only had one channel with DJs, there wasn't a lot of talk shows because people like listening to music.  Now with four stations, I can listen to a bunch of talk shows and get the latest news.  I could listen to podcasts, but I usually download those on my iPad and listen to them on the train or on the plane when traveling on business.

I've mentioned the Prime schedule but neglected Sundays.  That's because we haven't heard the final schedule yet.  Starting Sunday, the Prime show from 18:00 - 21:00 is a talk show featuring CCP Affinity and CCP Diagoras.  That's right, CCP will produce a show on Eve Radio.  While CCP Diagoras is new at the whole internet radio business, CCP Affinity was an Eve Radio dj before going to work at CCP so Diagoras should be free to look up interesting statistics for the audience.  And where you find two devs there are usually hanging around.  Three hours of devs talking about Eve.  I love it.

The best thing is that if I miss the show on Sunday I'll be able to catch the show when going to work on Monday morning.  And if I miss it on Monday I can always listen on the rewind service.  The only cloud on the horizon is that internet problems may delay the start of the show until the 20th.  But I know have a new must listen radio show to listen to.

Thursday, May 10, 2012

Eve Online's Tranquility Subscription Numbers Jump To 361,000

Some people may be surprised that the company with the most open policy about disclosing its subscription and concurrent user numbers runs a game with a reputation as having a player base full of griefers, scam artists and megalomaniacs. Of course, with a cliente as paranoid and distrustful as that found in Eve Online, openness is almost a requirement for CCP to gain the affection and loyalty of its players.

Just because CCP is open about its subscriber numbers doesn't mean finding the information is easy.  Eve's infamous learning curve extends to this area as well.  But though good times and bad, CCP has supplied its subscriber numbers to MMOData.net, a blog devoted to keeping track of the subscription numbers for all MMORPGs.  On Tuesday MMOData gave a few teasers about some of the data that will appear in the site's next update.  In addition to the news about Star Wars: The Old Republic, it was revealed that CCP had sent him an update:
"CCP has send me new EVE numbers, they look good, 361k subs, so they can celebrate their 9th anniversary knowing they are back on the rise."
This is indeed good news as Eve's numbers had fallen down to 340,000 subs in December 2011.  A 6% increase for the first four months is pretty good, especially compared to SW:TOR's 23% decline announced on Monday.

Now, I realize that many Eve players will question whether the 361,000 number is correct, and if it is correct, that it is an increase.  Many game sites give Eve Online credit for having over 400,000 subscribers, but CCP stated Eve had 400,000 active players, not subscribers, in a press release in February.  I looked back at the last Quarterly Economic Newsletter for Q4 2010 and confirmed that the population chart published was for accounts, not subscriptions.  A subtle difference that many in the mainstream gaming media fail to grasp.

But the MMOData figure is only counting those accounts who log into the Tranquility shard, not both Eve Online shards.  Both shards?  Eve is famous for having all players play on a single shard, but that is not true.  Due to the laws in the People's Republic of China, citizens of the world's most populous country play on their own server, Serenity.  When those players along with trial accounts are counted, Eve Online has well over 400,000 active accounts.

After criticizing EA yesterday for the way it misled and continues to mislead people about the popularity of Star Wars: The Old Republic, I thought I would end with this analysis of Eve from MMOData back in March:
"I received more datapoints from CCP, they truly are the most trustworthy source in the industry. They kept providing me with datapoints when EVE Online was in the decline. But this time they have better news. Their subscriptions have gotten back up to 352,5k in March 2012 from a lowpoint of 340k in December 2012. They had a little dip in between with the release of SWTOR, but as I expected, they quickly recovered, and I believe the recovery may even become a new high in the next few months.

"It all depends of course how they will handle EVE Online, and if they will continue to do it right. If they keep improving the spaceship game as they are doing since the Incarna debacle and improve Incarna sandbox style instead of with microtransactions I think they have large potential. I think they realised by now they are not the dinosaur of the industry, even if they get rid of microtransactions, but they are the turtle of the industry, slowly moving forward but outliving all others. I still have quite a bit of reservations on the implementation of Dust, but we will tackle that when we get there."
Sometimes companies who tell the truth are successful, even if they have 25% the subscription base of other games who seem to mislead people as a matter of course.



Wednesday, May 9, 2012

EA's Fuzzy Math

Looking at the performance of Star Wars: The Old Republic, EA should feel pretty good.  The MMORPG with the second highest subscriber numbers (after World of Warcraft) in the west.  1.3 million subscribers after four months, which makes it the most successful launch in MMO history. But put into context, the numbers aren't so good.  Looking at the coverage from the business press indicates that SW:TOR is dragging down the price of EA stock, which fell 5% in after hours trading Monday.

Reuters (via CNBC) - EA loses Star Wars users, shares tumble:
Electronic Arts lost 400,000 subscribers of "Star Wars: The Old Republic" in the fourth quarter, dealing a blow to its efforts to rely on the new game for growth and sending the game maker's shares down as much as 10 percent.
EA has poured more money and firepower into "Star Wars: The Old Republic" than it has any game in its 30-year history. Wall Street is closely watching to see if the game can succeed, since it could bring EA riches for years to come. If it struggles, EA's earnings will be hurt in future quarters.
Ian Sherr, WSJ's MarketBeat - Electronic Arts Shares Pounded on Weak Outlook:
As if the outlook on its own wasn’t bad enough, the sixth bullet point on the front page of the results included another bad nugget: subscribers to the company’s “Star Wars: The Old Republic” were below expectations.

The game, released in December, had 1.7 million subscribers at the end of the holidays; now, it has 1.3 million, meaning it’s a slow and likely hard slog to compete with Activision’s “World of Warcraft” and its massive base of 10 million subscribers.
Dan Gallagher, MarketWatch - EA sales beat targets; ‘Star Wars’ takes hit:
The stock had already slumped more than 26% since the first of the year — mostly on worries about growth of the new franchise that is one of the company’s biggest bets in trying to expand its digital business. The shares closed the regular session up fractionally at $15.13.
“In terms of the quarter, they met expectations,” said Colin Sebastian of Robert W. Baird, adding “but I don’t think anyone was expecting a 400,000 decline in ‘Star Wars’ subscribers.” ...
“The trend is clearly downward, and for an MMO like this, you don’t want to see a decline this early on,” Sebastian said. 

Michael Pachter of Wedbush Securities said the numbers for “Star Wars” during the quarter suggest the game might “level off” at the 1-million-subscriber mark, compared to some earlier estimates of 1.5 million subscribers, “so the franchise is far less valuable.” 

He added, though, that the current valuation of EA’s stock is “ridiculously cheap.” 

Analysts were expecting EA to end the recent quarter with about 1.6 million active subscribers — defined as those paying for subscriptions along with players who are still in the free month of trials after buying the game.
Given the expectations of investors, EA leadership's reluctance to disclose the subscription numbers is understandable.  But did they feed into unrealistic expectations?  On the EA Q3 2012 earnings call on 1 Februrary, EA announced that it had sold 2 million copies of SW:TOR and had 1.7 million subscribers.  This was right at the end of the first free month those who pre-ordered the game received.

The good news continued as EA CEO John Riccitiello announced at the 2012 Wedbush Conference on 9 March that at the end of February that SW:TOR still retained almost 1.7 million active subscribers, although MMOData was less optimistic and put the number closer to 1.5 million.  But one attendee, Cowen & Company analyst Doug Creutz, actually forcast 2 million subscribers for SW:TOR by the end of June 2012.

As March turned to April and player discontent about low population levels on many of the SW:TOR surfaced, the outlook began to dim.  The same Doug Creutz who predicted 2 million subscriptions by June 2012 lowered his long-term outlook and caused a ruckus by predicting a subscription base of 1.25 million by March 2013.  He also stated that the 1.7 million subscriptions announced on 1 February would be the high-water mark for the game.  EA fought back to dispel the rumors of a falloff of subscriptions.  SW:TOR's lead writer, Daniel Erickson, told PC Gamer in an interview published 23 April that SW:TOR was not experiencing a drop in subscriptions but just a falloff in players logging in during peak hours.  That was the official explanation for the light server loads and the reason that Bioware was considering server mergers.  So two weeks before the Q4 2012 earnings call the official line was that SW:TOR still had around 1.7 million subscribers.

EA/Bioware did a lot of things to increase subscription numbers, but perhaps the most ethically questionable move was the granting of 30 days free game time to all accounts with a level 50 character as part of the launch of patch 1.2.  The incentive wasn't questionable because Bioware made a public relations blunder by stating that players with a level 50 character were its "most valued players".  The reason is that the move artificially inflated the subscription numbers reported on Monday's earnings call.

Why do I say that?  Because by giving the 30 free days, players who were about to let their subscriptions expire then counted as active subscriptions.  I believe a large percentage of players who preordered the game chose the 3-month subscription model.  Those subscriptions were originally due to run out on 18 April, although that was extended a couple of days due to server/patching issues.  By handing out the free time, EA locked in those players to be subscribed past the earnings call, thus inflating the numbers.  How much was added?  I don't know, but Daniel Erickson's comments indicate that a lot of players had just stopped playing even though they were still subbed.

I have read many argue, especially on the SW:TOR forums, that the above logic is incorrect because EA would be reporting the numbers as of 31 March, the actual end of the financial quarter.  That is simply incorrect.  EA's interim CFO Ken Barker stated on the call Monday:
"Let me provide you with an update on Star Wars. Through the end of the quarter approximately 2.4 million units have sold through. In our last call we indicated that we had 1.7 million active subscribers, and as of the end of April, we now have 1.3 million, with a substantial portion of the decrease due to casual and trial players cycling out of the subscriber base, driving up people who are all percentage of paying subscribers. We have already launched a number of initiatives designed to growth subscriptions. Initial responses have been positive and we are encouraged by the gaming community's reaction." [emphasis mine]
Based on other statements on the call, the future numbers for SW:TOR can't be good as EA is minimizing the importance of the game on the company's bottom line.  I thought this statement from EA CEO John Riccitiello was telling:
"First off, Star Wars' performance right now is very much in line with our original assumptions and the assumptions in where we are guiding folks to over the last couple of years. Where that puts it in our portfolio is, in terms of profitability from a franchise, it's in our top 10 but it is not in our top 5. So as a business contributor, while important, it is not as important as Medal of Honor or Battlefield or FIFA or Madden or the Sims or SimCity but it is more important than Tiger Woods PGA Golf."
If EA leadership thought that SW:TOR was going to have a big boost in subscriptions I know they would tout that number.  A figure of 2 million subs probably means a sustained income of approximately $25 million a month.  Instead, analysts are predicting half that amount.  I would not be surprised if that number falls to 800,000 by the end of the year.  For a normal MMORPG, a subscription base of 800,000 would translate into a very successful game.  But for the estimated $200 million in development costs EA/Bioware sank into Star Wars: The Old Republic?  Even 1 million spells disappointment, at least to investors.